Unified Service Management Platform (USMP)
Unified Service Management Platform (USMP) is Mahindra Satyam’s next generation managed services platform that has been developed to meet the scalability, complexity and service performance requirements of enterprise IT services.
USMP combines ITIL service process management, service performance management, system management and IT operations process management with an automation framework that helps in offering an enhanced IT service management experience and visible business benefit.
USMP offers following benefits: |
- Risk reduction (eliminating human errors) by process and task automation
- Enhanced Service continuity in spite of changes in People, Process, Technology
- (Time) Measurement at Process & Task level
- Minimize cycle time by minimizing wastage of effort and absolute effort
- Modular architecture to enable incremental improvement in service maturity
- Macro / Micro level process definition capability for enhanced regulatory / quality compliance (E.g. ISO 20K, 27K)
- Capable of providing seamless Shared Support Services (across multiple customers
- Co-existence with Enterprise Tools: The platform is designed to co-exist with enterprise tools to compliment functionalities while enabling customers to get the best out of their investment
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