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Service Offerings
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Database Services
Mahindra Satyam provides end–to-end database support services supported by its unique RightSourcingTM and Global Delivery Models. Leveraging proven expertise in cutting-edge technologies assimilated for over a decade, we deliver Database Services and solutions of the highest quality, adhering to the Service Level Agreements (SLAs) of the customers.
We have dedicated Centers of Excellence across Oracle, Teradata, Microsoft SQL Server, Sybase and DB2/UDB technologies. Our Database Practice has already designed solutions and demonstrated experience on emerging technologies including EXADATA V2 and Netezza.
We have vast expertise and experience in supporting multiple operating systems (Windows/ UNIX/ Linux/ Solaris), storage technologies (HP, IBM, NetApp, EMC etc), Cross-platform Migration, Data Modeling and Data Warehousing. Our Database Consulting Services include Database Product Evaluation & Recommendation, Performance Tuning, Capacity Planning, Database Sizing, Database Designing, Audit Trail and high-end Database Security implementation.
We leverage strategic partnership with major product vendors including Oracle, Microsoft, IBM, Sybase, Ingres, and Stratavia for:
- Benchmarking, new technology analysis, solution building & proof–of–concepts
- Co–development of new solutions & process integration
- Access to partner solutions training labs for early adaptor program
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We have the competence to scale up the service delivery capacity to meet the growing demand. Our ability to ensure system uptime, performance and security with proven methodology and best practices, help make a positive difference to our global customers.
Database Service Offerings
Our Database Practice offers a wide array of services and solutions that cover the entire spectrum of our client’s database-related requirements spread across the entire database lifecycle. We leverage our expertise and experience to ensure optimization of our client’s database environment irrespective of the stage of lifecycle the Database environment is in.
Database Support Services
Mahindra Satyam provides varied levels of DBA Support services to meet this need through the Web, e-mail, telephone or a dedicated engineer for:
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- Planning, design, implementation, support for all database technologies
- Supporting mission critical databases with committed SLA
- Database support on various platforms and integrated solutions such as clustering, third party file system
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Our Database Support Services ecosystem comprises:
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- Thought leadership and domain expertise
- Operational best practices assimilated from demonstrated delivery experience
- CoE-led solution platform across legacy and cutting-edge technologies
- Certified database professionals
- Six Sigma-based knowledge transition methodology including reusable tools & templates
- Comprehensive business and operational risk management
- RightSourcingTM Model: Established processes for onshore–near-shore– offshore model
- ITIL v3.0-based operational procedures
- Time–tested continuous improvement and service level improvisation methodologies
- Established quality practices and balance score card mechanism to analyze and improve project health
- Value creation resulting out of service automation and productivity improvement tools
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Key Customer Engagements
- Comprehensive database support services for a Fortune 500 automobile major. The customer’s database environment comprises 5,000+ heterogeneous OLTP databases across Microsoft SQL Server 7/2000/2005, Sybase 12.5, DB2 UDB 7/8.x/9.x, Oracle 8i/9i/10g, IMS, Adabas, Essbase and DB2 Mainframe.
- 100+ DBA Associates providing complete SQL Server database support services for the world’s largest Software Product Development Company. The services includes Server Building, Upgrade of production environment from lower version of SQL Server to an higher version (SQL Server 2000 to 2005 and 2005 to 2008), configuration of HA options including Log Shipping, Replication, Mirroring and Clustering, Performance tuning, IIS support etc.
- Supporting one of the world’s largest Data Warehouses for the Financial Unit of Fortune 50 global conglomerate
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