Vijay Rangineni
Chief Executive Officer


With a resolute focus on end-customer delight, Vijay Rangineni, Mahindra Satyam BPO's CEO rallies the entire organization towards the objective of undertaking wing-to-wing ownership of key customer relationships.

Leveraging more than 20 years of global operations and leadership experience in the service industry, Vijay helps Mahindra Satyam BPO create compelling propositions that deliver lasting value to customers. With an equally strong belief—in Associates as key drivers of customer value—Vijay devotes substantial time on the operation floors, engaging with and motivating Associates to stay focused on deliverables. A firm believer in the language of metrics, Vijay guides teams in the creation of frameworks to evaluate their performance and undertake consistent process improvement initiatives.

Prior to Mahindra Satyam BPO, Vijay worked with Fortune 100 organizations such as American Express, Morgan Stanley and GE, focusing on critical assignments and turnaround stories ranging from Delivery to Technology and Business Process Reengineering.

At GE Money India, Vijay led multiple customer segments, including credit cards, home loans, private loans and auto loans. At Morgan Stanley, he set the pace by focusing on bringing down fraud rates and effecting operational changes that would benefit the bottom-line. He was also responsible for key processes such as collection strategies that helped the organization save collection losses.

At American Express, Vijay operated from Chicago, gaining experience in Operations, Finance, Marketing, Project Management and Technology. He was part of a pioneering team that propagated offshoring as a strategic imperative to improve quality.

Vijay is an alumnus of Kellogg School of Management and also holds a Master's degree in Industrial Engineering from University of Texas. He has addressed many international industry forums and seminars on Operational Excellence.

John Chacko
Head – Human Resources


“I would love to create a workplace where associates look forward to coming to work every day”, is how John summarizes his approach to people management. John epitomizes energy, discipline and passion and is an ardent advocate of ‘value based leadership’.

Graduating in Commerce from Delhi University, John began his career in the hospitality and aviation sector. Reminiscing about his early years, John says, “I had the good fortune very early in my career to work with best-in-class companies like PANAM, Maurya Sheraton, Delta Airlines, GE and FADV. These assignments played a large role in fine tuning my people management skills.” Leveraging his rich experience of over 28 years, John constantly endeavors to strengthen Mahindra Satyam BPO’s position as a responsive and customer-centric organization.

John brings to the table an acute understanding of operations and business strategy. “Lean, agile and profitable” is his success mantra for organizations.

Challenges excite John. His foray into Human Resources started while still in operations at GE, where he was called upon to assist the hiring team. “Since then, there has been no looking back,” says John with a smile. At Mahindra Satyam BPO, John handled multiple responsibilities, leading up to his appointment as the Head of Human Resources. With the range of initiatives he has kicked off at Mahindra Satyam BPO, John is fast acquiring the title of “Mr.Fix It”– someone who can be counted on to get things done against all odds.

“We have a very closely knit family” is what John says as he talks about his wife Irene, son Adrian and daughter Andrea, both pursing their college and schooling respectively. During his spare time, John is as busy donning the chef’s hat as he is going on long drives with country music on. John loves the countryside and never misses an opportunity to go fishing or hiking.