Service Offerings - Mahindra Satyam BSG

Animation and 3D Modeling

Animation and 3D Modeling

We provide end-to-end solutions in Animation and 3D Modeling. Leveraging our rich experience, we achieve quick turnaround time and deliver services such as:

Character modeling
Set modeling
Rigging
Animation
Texturing
Lighting
Rendering
Editing
Compositing

Visualization

3D Walkthroughs
3D Product Visualization and Simulations

Game Art

Modeling
Mapping
Texturing

Artwork and Pack Management

Artwork and Pack Management is the process of managing pack changes per customer brief and adapting artworks from their source language to create artworks in different languages.

Mahindra Satyam BSG's Artwork and Pack Management practice works on an end-to-end product lifecycle management tool including end-to-end (business process) tracking of the artwork from the originator to final printing. Our scope of services includes implementation of centralized Global Pack Management (GPM) system and offshore service center, standardizing the change process, 24x7 operational capabilities and multilingual support in English, French, Spanish, Arabic and Polish.

Artwork and Pack Management

Consumer products packaging
Brochures, leaflets, product catalogues, cartons, etc.

Marketing Collaterals (design and localization)

Brochures
Flyers
Danglers, leave behinds, etc.

Interactive presentations

e-learning modules
Product catalogue
Online catalogues

Clinical Research

Clinical Research Services meet the growing challenges of pharmaceutical companies in the areas of research and development. This service focuses on outsourcing of high-end niche transactional processes such as clinical data management, pharmacovigilance, medical writing and regulatory filings to reduce time-to-market and launch new drugs faster.

Mahindra Satyam BSG has strong domain expertise working with some of the global leaders in the pharmaceutical space. We have rich experience in pharmacovigilance and have managed Clinical Data Management (CDM) services on Oracle RDC platform. We have also demonstrated expertise handling complex trials across phases I, II and III.

Our service offerings in Clinical Research include:

Clinical Data Management
End-to-end Adverse Event Management
Medical Writing
Regulatory Submissions and Filings
Medical Information Centers

Finance and Accounting

Mahindra Satyam BSG's Finance and Accounting Center of Excellence serves customers across a range of industries, helping them operate with better control and build a more robust Finance & Accounting framework for sustained benefits. Our extensive domain knowledge in Accounts Payable, Order-to-Cash, Financial Reporting and multi-lingual capabilities help us deliver better quality, documentation and cost optimization to customers. Our service offerings in this space include:

Mail-Accounts Payable
Travel and Expenses (T&E)
Fixed Assets
Financial Reporting
Inventory Management\
General Accounting
Management Reporting and Analysis
Cash Application

Global Enterprise Technical Support

Enterprise Helpdesk

Enterprise Helpdesk includes integrated L1, L2 and L3 global enterprise technical support across applications. Services are rendered across a range of media including voice, e-mail and web. Enterprise Helpdesk has been one of Mahindra Satyam BSG's key offerings since inception. We have a cumulative experience of 8 customers, with over 10 million minutes of talk time serving customers across industries, geographies and languages. Our teams have expertise in handling all kinds of ticketing and CRM tools.

Enterprise Helpdesk Service Offerings include:

Common off-the-shelf applications
Enterprise Applications like SAP, JDE, etc.
Applications Suites - Ariba, Oracle

Customer Support Services

Customer Support Services includes broadband customer support, telecom billing support and insurance policy support services which are rendered across a range of media including voice, e-mail and web.

Our Customer Support Services include:

Broadband Customer Technical Support
Telecom Customer Billing Enquiries and Support
Insurance Policy and Renewal Support

Human Resource Outsourcing

Human Resource Outsourcing (HRO) is a process in which a company partners with a service provider to support the transactional aspects of HR across the employee life cycle. Through this relationship, Human Resource leaders can focus on strategic initiatives, cut costs, and most importantly ensure employee satisfaction.

Our HRO services offer customers the opportunity to outsource transaction processing as well as the option of creating a Managed HR Services platform. In HR Outsourcing, we offer services across the following functional areas:

Recruitment
Compensation
Payroll Administration
Employee Data Maintenance
Immigration & Expatriation
Learning & Development
Performance Management
Organization Development
HR Analytics

Insurance Claims Management

Claims Management is the end-to-end handling of insurance claims processes – first notice of loss, claims data entry, claims adjudication, claims verification, claims validation, medical claims processing, form processing, data processing, claims processing services and electronic claims processing services.

Our service offerings in Insurance Claims Management include:

Claim Intimation/Registration – First Notice of Loss
Policy Verification – Verification of Benefits
Claims Documentation
Claims Assessment and Adjudication
Approval and Disbursement
Cash Application

Knowledge Process Outsourcing

Knowledge Process Outsourcing (KPO) provides research and analytics services to global customers across industries. The objective of our KPO service offerings is to provide insights that can help companies make well-informed decisions based on highly customized analytical models and accurate data.

Mahindra Satyam BSG adopts a proactive approach to KPO, first gaining an in-depth understanding of the customer's business to be able to deliver business-critical analysis, insights and perspectives. Our offerings in this space include:

Market Research: Consumer Behavior, Segmentation, Market Sizing, Product Launch, Market Entry, Competitive Intelligence and Technical Documentation
Financial Research: Consumer Behavior, Spend Analytics, Equity Research, Fixed Income Research, Business Plan, Valuation Models, Portfolio Analysis, General Ledger Accounting
Business Analytics: Data Cleansing and Modeling, Risk Analysis, Credit Score Rating, Collection and Recovery Analysis, Fraud Analytics, Brand Switching, Consumer Loyalty and C-Sat Studies

Manufacturing Support Services

Manufacturing Support Services (MSS) develops and delivers process outsourcing solutions related to manufacturing support in the areas of Digital Manufacturing, Production Planning, Industrial Engineering, Quality Management and Technical Data Management Services to global customers across industries.

Mahindra Satyam BSG adopts a proactive approach to MSS, first gaining an in-depth understanding of the customer's business to be able to deliver business-critical analysis, insights and perspectives. Our offerings in this space include:

Digital Manufacturing: Digital Mock-up, Virtual Manufacturing Simulation and Validation, 3D Factory Layout Modeling, Work Cell Design and Simulation, Human Task Simulation (Safety and Ergonomic Studies), Production Requirement Validation (for Tool Applicability, Operator Reach etc.)
Production Planning: Process Sheet Creation, Standard Work Instructions, Engineering Change Notification Management, Visual Job Aids
Industrial Engineering: Time and Motion Study, Line Loading and Line Balancing, Manpower Requirements Analysis, Line Capacity Calculations, Part Location Rationalization
Quality Management: APQP Facilitation and Coordination, PPAP Reviews, PFMEA and Control Plans, Routing and BOM Accuracy Audits to identify discrepancy in Bill of Material consumptions
Technical Data Management Services: Engineering Data Consolidation and Validation, Data migration from Legacy Systems, Data analysis / mining support for Six Sigma initiatives, and Manufacturing Cost Overrun Analysis

Platform Business Process Outsourcing

Platform BPO is a way for the service provider to host the technology infrastructure and/or application development and maintenance and combine that with processing back office support offering end-to-end services covering all the functions in a process.

Our service offerings in this space include:

Recruitment and On-boarding
Learning
Compensation and Benefits
Organization Development
Immigration
Performance Management
Employee Data Management

Procure to Pay

Procurement outsourcing is the complete or partial transfer of the business processes, infrastructure and resources associated with purchasing materials and services.

Mahindra Satyam BSG's Procurement Center of Excellence serves global customers across industries such as media, semiconductors and utilities. We bring about improvement in quality, documentation and cost optimization by leveraging our extensive domain knowledge in direct as well as indirect sourcing. Our processes are compliant with the SOX framework. Our service offerings in this space include:

Software-as-a-Service
Category Management
Settlement Management
Supplier Management
Spend Analysis

Warranty Management

Warranty Management is the process by which the Manufacturer reconciles the 'failed' part at the consumer's end, compensating the end consumer either by replacement with a new part or with an equivalent amount. The management activity is about verifying the claim that the part has failed due to a relevant manufacturing defect.

Our warranty management services include all processing, from the point of 'Material Return' till the claim is addressed by the customer. Outsourcing the warranty management process to Mahindra Satyam BSG helps the customer redeploy resources for dealer training and carrying out physical audits at dealerships. The services we offer can either be run on customer-specific platforms (as desired and shared by the customer) or on customer- recommended platforms that can later be integrated into the customer’s platform as per requirement.