| Mahindra Satyam BSG’s integrated outsourcing services have transformed customers into agile business powerhouses with enhanced profitability, performance and return on assets.
Leveraging best practices gleaned from over two decades of Mahindra Satyam’s experience, Mahindra Satyam BSG offers an array of innovative service offerings that deliver measurable business value to customers. This not only helped us differentiate ourselves from other outsourcing vendors, but also made us the ‘partner of choice’ for globally-leading companies, for their outsourcing needs. |
Service Offerings
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Animation and 3D Modeling
Animation is the rapid display of a sequence of images of 2-D or 3-D artwork or model positions in order to create an illusion of movement. In the business space, animation is used across industries typically to create characters, objects or environments from multiple perspectives – showcasing concepts, creating simulations, entertainment capsules/packages, gaming interfaces, and more.
At Mahindra Satyam BSG, we have the capability to provide end-to-end solutions for content creation. We leverage our 1,000+ man-years of work experience and expertise to ramp-up quickly depending on project requirements like quicker turnaround time, technically complicated deliverables, and others. Our business processes in managing projects from multiple locations around the globe are robust and time-tested.
Some of our 3D Modeling and Animation services include production of photo-realistic product visualization of aircraft interiors and exteriors, pharmaceutical/physiological systems and hi-tech equipment for hospitals. |
| Service Offerings: |
| 3D Modeling and Animation |
• Character modeling
• Set modeling
• Rigging
• Animation
• Texturing
• Lighting
• Rendering
• Editing
• Compositing |
| Visualization |
• 3D Walkthroughs
• 3D Product Visualization and Simulations
o Interior design
o Architecture
o Medical visuals
o Manufacturing Engineering
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| Game Art |
• Modeling - Low Poly/High Poly
o Characters
o Sets
• Mapping
o UV/Normal
o Parallax
• Texturing
o High Resolution
o Low Resolution
• User Interface design
• Game Support services
• Gamers Help Desk |
Artwork and Pack Management
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| Artwork and Pack Management is the process of managing pack changes per customer brief and adapting artworks from their source language to create artworks in different languages. |
| Mahindra Satyam BSG's Artwork and Pack Management practice works on an end-to-end product lifecycle management tool including end-to-end (business process) tracking of the artwork from the originator to final printing. Our scope of services includes implementation of centralized Global Pack Management (GPM) system and offshore service center, standardizing the change process, 24x7 operational capabilities and multilingual support in English, French, Spanish, Arabic and Polish. |
| Service Offerings: |
Artwork and Pack Management
• Consumer products packaging
• Brochures, leaflets, product catalogues, cartons, etc.
Marketing Collaterals (design and localization)
• Brochures
• Flyers
• Danglers, leave behinds, etc.
Interactive presentations
• e-learning modules: Sales training (once sales modules' content is given)
• Product catalogue
• Online catalogues |
Clinical Research
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| Clinical Research Services is designed specifically keeping in mind the growing challenges of pharmaceutical companies in the areas of research and development. This service focuses on outsourcing of high-end niche transactional processes such as clinical data management, pharmacovigilance, medical writing and regulatory filings so as to enable faster time-to-launch and marketing of new drugs. |
| Mahindra Satyam BSG has strong domain expertise working with some of the global leaders in the pharmaceutical space. We have rich experience in pharmacovigilance and have managed clinical data management (CDM) services on Oracle RDC platform. We have also demonstrated expertise handling complex trials across phases I, II and III. |
Service Offerings:
• Clinical Data Management
• End-to-End Adverse Event Management
• Medical Writing
• Regulatory submissions and filings
• Medical information centers |
Finance and Accounting
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| Finance & Accounting Outsourcing, often referred to as FAO, encompasses three important functions within the Supply Chain Cycle of a product or service – Order to Cash (O2C), Invoice to Pay (I2P) and Record to Report (R2R). Broadly, Finance & Accounting Outsourcing has come to represent the following
Processes: Accounts Payable (AP), Accounts Receivable (AR) and General Ledger Reporting (GL) as the most-widely outsourced processes. |
The FAO chain
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| We see a growing trend towards multi-process capability FAO (Finance and Accounting Outsourcing) service providers in the marketplace. Mahindra Satyam BSG's Finance and Accounting Center of Excellence serves customers across a range of industries helping them operate with better control and build a more robust F&A framework for sustained benefits. Our extensive domain knowledge in Accounts Payable, Order-to-Cash, Financial Reporting and multi-lingual capabilities help us deliver better quality, documentation and cost optimization to customers. |
Service Offerings:
• Mail-Accounts Payable
• Travel and Expenses (T&E)
• Fixed Assets
• Financial Reporting
• Inventory Management
• General Accounting
• Management Reporting and Analysis
• Cash Application |
Global Enterprise Technical Support
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Enterprise Helpdesk
Enterprise Helpdesk includes integrated L1, L2 and L3 global enterprise technical support across applications. Services are rendered across a range of media including voice, e-mail and web. Enterprise Helpdesk has been one of Mahindra Satyam BSG's key offerings since inception. We have a cumulative experience of 8 customers, with over 10 million minutes of talk time serving customers across industries, geographies and languages. Our teams have expertise in handling all kinds of ticketing and CRM tools. |
| Enterprise Helpdesk Service Offerings include: |
- Common off-the-shelf applications
- Enterprise Applications like SAP, JDE, etc.
- Applications Suites - Ariba, Oracle
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Customer Support Services
Customer Support Services includes broadband customer support, telecom billing support and insurance policy support services which are rendered across a range of media including voice, e-mail and web. Customer Support Services has been one of Mahindra Satyam BSG's key offerings since inception. We have a cumulative experience of 3 customers, with over 25 million minutes of talk time serving customers across the industries mentioned, primarily from the United States. |
| Customer Support Services Service Offerings include: |
- Broadband Customer Technical Support
- Telecom Customer Billing Enquiries and Support
- Insurance Policy and Renewal Support
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Human Resource Outsourcing
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| Human Resource Outsourcing (HRO) is a process in which a company partners with a service provider to support the transactional aspects of HR across the employee life cycle. Through this relationship, Human
Resource leaders can focus on strategic initiatives, cut costs, and most importantly ensure employee satisfaction. |
| Our HRO services offer customers the opportunity to outsource transaction processing as well as the option of creating a Managed HR Services platform. We have experience in handling local complexity and dynamics across 53 countries. |
Service Offerings:
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Insurance Claims Management
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| Claims Management is the end-to-end handling of insurance claims processes – first notice of loss, claims data entry, claims adjudication, claims verification, claims validation, medical claims processing, form processing, data processing, claims processing services and electronic claims processing services. |
| MEstablished in 2003, Mahindra Satyam BSG's insurance practice has evolved into a Center of Excellence that partners with its customers as an extension of their organization to help change the operating cost structure, leverage cost arbitrage, improve response times and enhance the customer's service experience. |
Service Offerings:
• Claim intimation/registration – First Notice of Loss
• Policy verification – Verification of benefits
• Claims documentation
• Claims assessment and adjudication
• Approval and disbursement
• Cash Application |
Knowledge Process Outsourcing
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| Knowledge Process Outsourcing (KPO) is a service horizontal focused towards providing Research and Analytics services to global customers across industries. The objective of our KPO service offerings is to provide insights that can help companies make well-informed decisions based on highly customized analytical models and accurate data. |
| Mahindra Satyam BSG adopts a proactive approach to KPO, first gaining an in-depth understanding of the customer's business to be able to deliver business-critical analysis, insights and perspectives. |
Service Offerings:
Market Research
• Consumer Behavior
• Segmentation
• Market Sizing
• Product Launch
• Market Entry
• Competitive Intelligence
• Technical Documentation
Financial Research
• Consumer Behavior
• Spend Analytics
• Equity Research
• Fixed Income Research
• Business Plan
• Performa Analysis
• Valuation Models
• Portfolio Analysis
• General Ledger Accounting
Business Analytics
• Data Cleansing and Modeling
• Risk Analysis
• Credit Score Rating
• Collection and Recovery Analysis
• Fraud Analytics
• Brand Switching
• Consumer Loyalty
• C-Sat Studies |
Manufacturing Support Services
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| Manufacturing Support Services (MSS) is a service horizontal focused towards developing and delivering process outsourcing solutions related to manufacturing support in the areas of Digital Manufacturing, Production Planning, Industrial Engineering, Quality Management and Technical Data Management Services to global customers across industries. The objective of our MSS service offerings is to translate these solutions into high value services through our global delivery model, which in turn increases efficiency, reduces operational cost and improves product / process quality for the customer. |
| Mahindra Satyam BSG adopts a proactive approach to MSS, first gaining an in-depth understanding of the customer's business to be able to deliver business-critical analysis, insights and perspectives. |
| Service Offerings: |
| Digital Manufacturing |
- Digital Mock-up
- Virtual Manufacturing Simulation and Validation
- 3D Factory Layout Modeling
- Work Cell Design and Simulation
- Human Task Simulation (Safety and Ergonomic Studies)
- Production Requirement Validation(For Tool Applicability, Operator Reach, etc.)
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| Production Planning |
- Process Sheet Creation
- Standard Work Instructions
- Engineering Change Notification Management
- Visual Job Aids
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| Industrial Engineering |
- Time and Motion Study
- Line Loading and Line Balancing
- Manpower Requirements Analysis
- Line Capacity Calculations
- Part Location Rationalization
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| Quality Management |
- APQP Facilitation and Coordination
- PPAP Reviews
- PFMEA and Control Plans
- Routing and BOM Accuracy Audits – Identify discrepancy in Bill of Material consumptions
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| Technical Data Management Services |
- Engineering Data Consolidation and Validation
- Data migration from Legacy Systems
- Data analysis / mining support for Six Sigma initiatives
- Manufacturing Cost Overrun Analysis
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Platform Business Process Outsourcing
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| Platform BPO is a way for the service provider to host the technology infrastructure and/or application development and maintenance and combine that with processing back office support offering end-to-end services covering all the functions in a process. |
| Our Platform BPO expertise includes integrating over 140 applications on various technologies supporting close to 10,000 co-current users with 99.9% uptime. A single sign-on transactional, operational and decision support system offers support across the Associate lifecycle including procurement, finance and high-end executive support services. |
Service Offerings:
• Recruitment and on-boarding
• Learning
• Compensation and benefits
• Organization development
• Immigration
• Performance management
• Employee data management |
Procure to Pay
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| Procurement outsourcing is the complete or partial transfer of the business processes, infrastructure and resources associated with purchasing materials and services. |
| Mahindra Satyam BSG's Procurement Center of Excellence serves global customers across industries such as media, semiconductors and utilities. We bring about improvement in quality, documentation and cost optimization by leveraging our extensive domain knowledge in direct as well as indirect sourcing. Our processes are compliant with the SOX framework. |
Service Offerings:
• Software-as-a-service
• Category Management
• Settlement Management
• Supplier Management
• Spend Analysis |
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Warranty Management
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| Warranty Management is the process by which the Manufacturer reconciles the 'failed' part at the consumer's end, compensating the end consumer either by replacement with a new part or with an equivalent amount. The management activity is about verifying the claim that the part has failed due to a relevant manufacturing defect. |
| Our warranty management services include all processing from the point of 'Material Return' till the claim is addressed by the customer. Outsourcing the warranty management process to Mahindra Satyam BSG helps the customer redeploy resources for dealer training and for carrying out physical audits at dealerships. The services we offer can either be run on customer-specific platforms (as desired and shared by the customer) or on customer- recommended platforms that can later be integrated into the customer’s platform per his requirement. |
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About Us
