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Case Studies

Manufacturing Support Services
Line simulation through Virtual Manufacturing
How a manufacturing company achieved cost savings and reduced assembly/build issues through virtual manufacturing.
Aiding efficient assembly through Visual Aids
How a leading engine manufacturer optimized its assembly process using illustrative visual aids.
Time Standards and Line Balancing
How improved time standards accuracy helped a leading engine manufacturer reduce non-value added activities on the shop floor and improve efficiency.
Production Planning and Scheduling Support
Optimization of operational efficiency and operating cost by a leading engine manufacturer through utilization of production planning and scheduling support.
Warranty Claims Management
How a manufacturing company improved customer satisfaction, reduced warranty management costs and improved profitability using Mahindra Satyam BSG’s warranty management support.

Insurance BSG Services
Claims Management for a US Health Insurance Major
How a Health Insurance Company increased auto adjudication of dental and medical claims and achieved huge cost savings.
Policy Administration
How Mahindra Satyam BSG helped an insurance major increase member satisfaction while effecting savings in total contract value through productivity enhancement.
Underwriting Support
How Mahindra Satyam BSG helped improve processes and customer service for a Fortune 500 life insurance company.
Claims Management for a Third-Party Administrator
Dental, medicare supplementary and vision claims processing for a large US insurance third party administrator (TPA).

Life Sciences BSG Services
Pack Management for a global pharma major
Drug Safety and Pharmacovigilance Case Processing
How Mahindra Satyam BSG established a customized offshore delivery platform and is delivering services consistent with internal service levels.
Safety Narrative Writing for PSURs and NDAs
How Mahindra Satyam BSG helped a large pharma company improve productivity and accuracy of its safety narratives.
Inbound Medical Information and Adverse Event Response Center
How Mahindra Satyam BSG’s alliance partner, Sciformix, established a customized offshore delivery platform and is delivering services consistent with internal service levels.

Global Helpdesk Services
Global Helpdesk
How Mahindra Satyam BSG offered a customer multi-location helpdesk support and improved grading of services and service levels.
BPO Enhances Telco's DSL Tech Support
Outsourcing specialist Mahindra Satyam leads in improvements to first-call resolution and other services for a telecom giant's DSL customers.

Knowledge Process Outsourcing (KPO) Services
Property and Title Search Report
How Mahindra Satyam BSG’s Knowledge Process Outsourcing (KPO) Services helped the customer save costs and improve productivity.
Brand Penetration Study
How Mahindra Satyam BSG helped a reputed drug major enhance brand recall through primary
research and analysis.
Product Literature Database services
How Mahindra Satyam BSG’s Knowledge Process Outsourcing (KPO) services helped the customer validate unconfirmed reports about the launch of a new drug by competition.
Spend Rationalization
How Mahindra Satyam BSG’s spend analysis helped a large consulting firm cut expenses across categories.

Human Resource Outsourcing (HRO) Services
Staffing Fulfillment Services
How Mahindra Satyam BSG helped a Fortune 500 major through supplier rationalization and strategic sourcing support.
Expense Report Processing
How Mahindra Satyam BSG helped a steel major streamline internal settlements through a process-oriented approach.

Media and Entertainment Services
3D Animation
Bringing an iconic figure to life through animation.
Visual Effects and Computer Generated Imagery (VFX-CGI)
High quality work for a big budget Indian movie.

Procure-to-Pay (P2P) Services
End-to-end Accounts Payable services
How Mahindra Satyam BSG enabled a customer in process migration through a consulting-oriented approach.
Best Practices
Effective Business Continuity - Addressing challenges through robust planning
Saving handle time to increase efficiency
Change Management on European Manufacturing ground
Artwork made Easy and Profitable – India Regional Service Centre
100 hours Recruitment Marathon
Improving performance through people centric initiatives
How Mahindra Satyam BSG controlled unplanned absenteeism, reduced attrition and improved SLA performance.
Multiple media multi location services
How Mahindra Satyam BSG provides service desk support to a global energy major across 18 global locations.
BSG Enhances Telco's DSL Tech Support
Outsourcing specialist Mahindra Satyam leads in improvements to first-call resolution and other services for a telecom giant's DSL customers.
Thought Leadership / White Papers
Seven Key Trends in HR outsourcing

Gone are the days when organizations could overlook outsourcing and treat it as a cost saving measure. However, these days the Business Process Outsourcing industry is taking a more holistic approach towards outsourcing, with outsourcers looking at partnering with the service provider to transform their processes. Check out the white paper that talks about a few key developments that will shape the future of HRO. Download
Benefiting from the Recession through Outsourcing

In this white paper, Vijay Rangineni, CEO, Mahindra Satyam, speaks about how partnering with the right BSG service provider can help you not just outlast the recession, but benefit from it. Download
Seven Hot Specialty BSG Services

Succeeding in an ultra-competitive and difficult marketplace often requires transformation. This paper describes how companies can bring optimum value from Specialty BSG in seven key areas not traditionally associated with outsourcing. Download

Perspective

Business Transformation, and How to Get There
Companies in every industry have always had to adapt to stay relevant. But the transformation imperative is even greater in today's global market, where the race goes to the swiftest and most agile.

Maintain the Chain of Trust

When you outsource any business process, your outsourcing partner becomes an insider to your organization. Make sure your due diligence is as vigorous as it would be with any new hire.