Mahindra Satyam BPO - Resource Center

Case Studies

Manufacturing Support Services
Insurance BPO Services
Life Sciences BPO Services
Global Helpdesk Services
Knowledge Process Outsourcing (KPO) Services
Human Resource Outsourcing (HRO) Services
Media and Entertainment Services
Procure-to-Pay (P2P) Services

Manufacturing Support Services
Line simulation through Virtual Manufacturing How a manufacturing company achieved cost savings and reduced assembly/build issues through virtual manufacturing.
Aiding efficient assembly through Visual Aids How a leading engine manufacturer optimized its assembly process using illustrative visual aids.
Time Standards and Line Balancing How improved time standards accuracy helped a leading engine manufacturer reduce non-value added activities on the shop floor and improve efficiency.
Production Planning and Scheduling Support Optimization of operational efficiency and operating cost by a leading engine manufacturer through utilization of production planning and scheduling support.
Warranty Claims Management How a manufacturing company improved customer satisfaction, reduced warranty management costs and improved profitability using Satyam BPO’s warranty management support.

Insurance BPO Services
Claims Management for a US Health Insurance Major How a Health Insurance Company increased auto adjudication of dental and medical claims and achieved huge cost savings.
Policy Administration How Satyam BPO helped an insurance major increase member satisfaction while effecting savings in total contract value through productivity enhancement.
Underwriting Support How Satyam BPO helped improve processes and customer service for a Fortune 500 life insurance company.
Claims Management for a Third-Party Administrator Dental, medicare supplementary and vision claims processing for a large US insurance third party administrator (TPA).

Life Sciences BPO Services
Pack Management for a global pharma major
Drug Safety and Pharmacovigilance Case Processing How Satyam BPO established a customized offshore delivery platform and is delivering services consistent with internal service levels.
Safety Narrative Writing for PSURs and NDAs How Satyam BPO helped a large pharma company improve productivity and accuracy of its safety narratives.
Inbound Medical Information and Adverse Event Response Center How Satyam BPO’s alliance partner, Sciformix, established a customized offshore delivery platform and is delivering services consistent with internal service levels.

Global Helpdesk Services
Global Helpdesk How Satyam BPO offered a customer multi-location helpdesk support and improved grading of services and service levels.
BPO Enhances Telco's DSL Tech Support Outsourcing specialist Mahindra Satyam leads in improvements to first-call resolution and other services for a telecom giant's DSL customers.

Knowledge Process Outsourcing (KPO) Services
Property and Title Search Report How Mahindra Satyam BPO’s Knowledge Process Outsourcing (KPO) Services helped the customer save costs and improve productivity.
Brand Penetration Study How Satyam BPO helped a reputed drug major enhance brand recall through primary research and analysis.
Product Literature Database services How Satyam BPO’s Knowledge Process Outsourcing (KPO) services helped the customer validate unconfirmed reports about the launch of a new drug by competition.
Spend Rationalization How Satyam BPO’s spend analysis helped a large consulting firm cut expenses across categories.

Human Resource Outsourcing (HRO) Services
Staffing Fulfillment Services How Satyam BPO helped a Fortune 500 major through supplier rationalization and strategic sourcing support.
Expense Report Processing How Satyam BPO helped a steel major streamline internal settlements through a process-oriented approach.

Media and Entertainment Services
3D Animation Bringing an iconic figure to life through animation.
Visual Effects and Computer Generated Imagery (VFX-CGI) High quality work for a big budget Indian movie.

Procure-to-Pay (P2P) Services
End-to-end Accounts Payable services How Satyam BPO enabled a customer in process migration through a consulting-oriented approach.

Best Practices
Effective Business Continuity - Addressing challenges through robust planning
Saving handle time to increase efficiency
Change Management on European Manufacturing ground
Artwork made Easy and Profitable – India Regional Service Centre
eSourcing Capability Model (eSCM) – How did it transform Satyam BPO
100 hours Recruitment Marathon
Improving performance through people centric initiatives How Satyam BPO controlled unplanned absenteeism, reduced attrition and improved SLA performance.
Multiple media multi location services How Satyam BPO provides service desk support to a global energy major across 18 global locations.
100 hours Recruitment Marathon
BPO Enhances Telco's DSL Tech Support Outsourcing specialist Mahindra Satyam leads in improvements to first-call resolution and other services for a telecom giant's DSL customers.

Thought Leadership / White Papers
Seven Key Trends in HR outsourcing
Benefiting from the Recession through Outsourcing
Seven Hot Specialty BPO Services
The State of Business Process Outsourcing – Saving Costs, Adding Value

Flyers
Life Sciences BPO Services
Clinical xPress
Global Pack Management
Drug Safety and Pharmacovigilance
Artwork at Mahindra Satyam BPO
Geospatial Services
GIS Data Digitization Services for leveraging Enterprise Business

Perspective

Business Transformation, and How to Get There
Companies in every industry have always had to adapt to stay relevant. But the transformation imperative is even greater in today's global market, where the race goes to the swiftest and most agile.

Maintain the Chain of Trust
When you outsource any business process, your outsourcing partner becomes an insider to your organization. Make sure your due diligence is as vigorous as it would be with any new hire.

Take the Risk—and the Guesswork—Out of BPO
Before you sign on with an outsourcer, consider whether it has eSCM-SP certification. This framework covers 84 practices measuring service providers' capabilities and specifying their responsibilities to clients.