Animation and 3D Modeling

Animation is the rapid display of a sequence of images of 2-D or 3-D artwork or model positions in order to create an illusion of movement. In the business space, animation is used across industries typically to create characters, objects or environments from multiple perspectives – showcasing concepts, creating simulations, entertainment capsules/packages, gaming interfaces, and more.

At Mahindra Satyam BPO, we have the capability to provide end-to-end solutions for content creation. We leverage our 1,000+ man-years of work experience and expertise to ramp-up quickly depending on project requirements like quicker turnaround time, technically complicated deliverables, and others. Our business processes in managing projects from multiple locations around the globe are robust and time-tested.

Some of our 3D Modeling and Animation services include production of photo-realistic product visualization of aircraft interiors and exteriors, pharmaceutical/physiological systems and hi-tech equipment for hospitals.

Service Offerings:

3D Modeling and Animation

      • Character modeling
      • Set modeling
      • Rigging
      • Animation
      • Texturing
      • Lighting
      • Rendering
      • Editing
      • Compositing

Visualization

• 3D Walkthroughs
• 3D Product Visualization and Simulations

              o Interior design

             o Architecture

             o Medical visuals

             o Manufacturing o Engineering

Game Art

• Modeling - Low Poly/High Poly

             o Characters

             o Sets

• Mapping

              o UV/Normal

             o Parallax

• Texturing

             o High Resolution

              o Low Resolution

• User Interface design
• Game Support services
• Gamers Help Desk

Want to know more about Mahindra Satyam BPO’s Animation and 3D Modeling services? Send us an email with the subject line “Animation and 3D Modeling” to Connect@mahindrasatyambpo.com.

Artwork and Pack Management

Artwork and Pack Management is the process of managing pack changes per customer brief and adapting artworks from their source language to create artworks in different languages.

Mahindra Satyam BPO's Artwork and Pack Management practice works on an end-to-end product lifecycle management tool including end-to-end (business process) tracking of the artwork from the originator to final printing. Our scope of services includes implementation of centralized Global Pack Management (GPM) system and offshore service center, standardizing the change process, 24x7 operational capabilities and multilingual support in English, French, Spanish, Arabic and Polish.

Service Offerings:

Artwork and Pack Management

      • Consumer products packaging
      • Brochures, leaflets, product catalogues, cartons, etc.

Marketing Collaterals (design and localization)

      • Brochures
      • Flyers
      • Danglers, leave behinds, etc.

Interactive presentations

      • e-learning modules: Sales training (once sales modules' content is given)
      • Product catalogue
      • Online catalogues

Want to know more about Mahindra Satyam BPO’s Artwork and Pack Management services? Send us an email with the subject line “Artwork and Pack Management” to Connect@mahindrasatyambpo.com.

Clinical Research

Clinical Research Services is designed specifically keeping in mind the growing challenges of pharmaceutical companies in the areas of research and development. This service focuses on outsourcing of high-end niche transactional processes such as clinical data management, pharmacovigilance, medical writing and regulatory filings so as to enable faster time-to-launch and marketing of new drugs.

Mahindra Satyam BPO has strong domain expertise working with some of the global leaders in the pharmaceutical space. We have rich experience in pharmacovigilance and have managed clinical data management (CDM) services on Oracle RDC platform. We have also demonstrated expertise handling complex trials across phases I, II and III.

Service Offerings:

      • Clinical Data Management
      • End-to-End Adverse Event Management
      • Medical Writing
      • Regulatory submissions and filings
      • Medical information centers

Want to know more about Mahindra Satyam BPO’s Clinical Research services? Send us an email with the subject line “Clinical Research” to Connect@mahindrasatyambpo.com.

Finance and Accounting

Finance & Accounting Outsourcing, often referred to as FAO, encompasses three important functions within the Supply Chain Cycle of a product or service – Order to Cash (O2C), Invoice to Pay (I2P) and Record to Report (R2R). Broadly, Finance & Accounting Outsourcing has come to represent the following Processes: Accounts Payable (AP), Accounts Receivable (AR) and General Ledger Reporting (GL) as the most-widely outsourced processes.

The FAO chain

We see a growing trend towards multi-process capability FAO (Finance and Accounting Outsourcing) service providers in the marketplace. Mahindra Satyam BPO's Finance and Accounting Center of Excellence serves customers across a range of industries helping them operate with better control and build a more robust F&A framework for sustained benefits. Our extensive domain knowledge in Accounts Payable, Order-to-Cash, Financial Reporting and multi-lingual capabilities help us deliver better quality, documentation and cost optimization to customers.

Service Offerings:

      • Mail-Accounts Payable
      • Travel and Expenses (T&E)
      • Fixed Assets
      • Financial Reporting
      • Inventory Management
      • General Accounting
      • Management Reporting and Analysis
      • Cash Application

Want to know more about Mahindra Satyam BPO’s Finance & Accounting services? Send us an email with the subject line “Finance & Accounting” to Connect@mahindrasatyambpo.com.

Global Enterprise Technical Support

Global Enterprise Technical Support (GETS) includes integrated L1, L2 and L3 global enterprise technical support across applications. Services are rendered across a range of media including voice, e-mail and web.

GETS (including technical helpdesk support and customer support services) has been one of Mahindra Satyam BPO's key offerings since inception. We have a cumulative experience of 11 customers, with over 35 million minutes of talk time serving customers across industries, geographies and languages. Our teams have expertise in handling all kinds of ticketing and CRM tools.

Service Offerings:

       • Common off-the-shelf applications
       • Enterprise applications like SAP, JDE, etc.
       • Applications suites - Ariba, Oracle.

Want to know more about Mahindra Satyam BPO’s Global Enterprise Technical Support (GETS) services? Send us an email with the subject line “Global Enterprise Technical Support (GETS)” to Connect@mahindrasatyambpo.com.

Human Resource Outsourcing

Human Resource Outsourcing (HRO) is a process in which a company partners with a service provider to support the transactional aspects of HR across the employee life cycle. Through this relationship, Human Resource leaders can focus on strategic initiatives, cut costs, and most importantly ensure employee satisfaction.

Our HRO services offer customers the opportunity to outsource transaction processing as well as the option of creating a Managed HR Services platform. We have experience in handling local complexity and dynamics across 53 countries.

Service Offerings:

Want to know more about Mahindra Satyam BPO’s Human Resource Outsourcing (HRO) services? Send us an email with the subject line “Human Resource Outsourcing (HRO)” to Connect@mahindrasatyambpo.com.

Insurance Claims Management

Claims Management is the end-to-end handling of insurance claims processes – first notice of loss, claims data entry, claims adjudication, claims verification, claims validation, medical claims processing, form processing, data processing, claims processing services and electronic claims processing services.

MEstablished in 2003, Mahindra Satyam BPO's insurance practice has evolved into a Center of Excellence that partners with its customers as an extension of their organization to help change the operating cost structure, leverage cost arbitrage, improve response times and enhance the customer's service experience.

Service Offerings:

       • Claim intimation/registration – First Notice of Loss
       • Policy verification – Verification of benefits
       • Claims documentation
       • Claims assessment and adjudication
       • Approval and disbursement
       • Cash Application

Want to know more about Mahindra Satyam BPO’s Insurance Claims Management services? Send us an email with the subject line “Insurance Claims Management” to Connect@mahindrasatyambpo.com.

Knowledge Process Outsourcing

Knowledge Process Outsourcing (KPO) is a service horizontal focused towards providing Research and Analytics services to global customers across industries. The objective of our KPO service offerings is to provide insights that can help companies make well-informed decisions based on highly customized analytical models and accurate data.

Mahindra Satyam BPO adopts a proactive approach to KPO, first gaining an in-depth understanding of the customer's business to be able to deliver business-critical analysis, insights and perspectives.

Service Offerings:
Market Research

      • Consumer Behavior
      • Segmentation
      • Market Sizing
      • Product Launch
      • Market Entry
      • Competitive Intelligence
      • Technical Documentation

Financial Research

      • Consumer Behavior
      • Spend Analytics
      • Equity Research
      • Fixed Income Research
      • Business Plan
      • Performa Analysis
      • Valuation Models
      • Portfolio Analysis
      • General Ledger Accounting

Business Analytics

      • Data Cleansing and Modeling
      • Risk Analysis
      • Credit Score Rating
      • Collection and Recovery Analysis
      • Fraud Analytics
      • Brand Switching
      • Consumer Loyalty
      • C-Sat Studies

Want to know more about Mahindra Satyam BPO’s Knowledge Process Outsourcing (KPO) services? Send us an email with the subject line “KPO” to Connect@mahindrasatyambpo.com.

Platform Business Process Management

Platform-based Business Process Management involves the service provider hosting the technology infrastructure and/or application development & maintenance, and combining it with end-to-end back office support services covering all functions in a process. All this at a fraction of the cost one would normally incur.

Our Platform BPM expertise includes integrating over 140 applications on various technologies supporting close to 10,000 co-current users. A single sign-on transactional, operational and decision system offers support across the employee lifecycle including procurement, finance and high-end executive support services. We have experience in handling local complexity and dynamics across 53 countries.

Service Offerings:

      • Recruitment and deployment
      • Rewards and compensation management
      • Payroll and benefits administration
      • Employee lifecycle activity data management
      • Vendor management
      • Performance management
      • Learning management
      • HR Analytics

Want to know more about Mahindra Satyam BPO’s Platform Business Process Management (Platform BPM) services? Send us an email with the subject line “Platform BPM” to Connect@mahindrasatyambpo.com.

Platform Business Process Outsourcing

Platform BPO is a way for the service provider to host the technology infrastructure and/or application development and maintenance and combine that with processing back office support offering end-to-end services covering all the functions in a process.

Our Platform BPO expertise includes integrating over 140 applications on various technologies supporting close to 10,000 co-current users with 99.9% uptime. A single sign-on transactional, operational and decision support system offers support across the Associate lifecycle including procurement, finance and high-end executive support services.

Service Offerings:

      • Recruitment and on-boarding
      • Learning
      • Compensation and benefits
      • Organization development
      • Immigration
      • Performance management
      • Employee data management

Want to know more about Mahindra Satyam BPO’s Platform Business Process Outsourcing (Platform BPO) services? Send us an email with the subject line “Platform BPO” to Connect@mahindrasatyambpo.com.

Procure to Pay

Procurement outsourcing is the complete or partial transfer of the business processes, infrastructure and resources associated with purchasing materials and services.

Mahindra Satyam BPO's Procurement Center of Excellence serves global customers across industries such as media, semiconductors and utilities. We bring about improvement in quality, documentation and cost optimization by leveraging our extensive domain knowledge in direct as well as indirect sourcing. Our processes are compliant with the SOX framework.

Service Offerings:

      • Software-as-a-service
      • Category Management
      • Settlement Management
      • Supplier Management
      • Spend Analysis

Want to know more about Mahindra Satyam BPO’s Procure to Pay services? Send us an email with the subject line “Procure to Pay” to Connect@mahindrasatyambpo.com.

Warranty Management

Warranty Management is the process by which the Manufacturer reconciles the 'failed' part at the consumer's end, compensating the end consumer either by replacement with a new part or with an equivalent amount. The management activity is about verifying the claim that the part has failed due to a relevant manufacturing defect.

Our warranty management services include all processing from the point of 'Material Return' till the claim is addressed by the customer. Outsourcing the warranty management process to Mahindra Satyam BPO helps the customer redeploy resources for dealer training and for carrying out physical audits at dealerships. The services we offer can either be run on customer-specific platforms (as desired and shared by the customer) or on customer- recommended platforms that can later be integrated into the customer’s platform per his requirement.

Want to know more about Mahindra Satyam BPO’s Warranty Management services? Send us an email with the subject line “Warranty Management” to Connect@mahindrasatyambpo.com.