Service Offerings
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Integrated BSS / Billing
Mahindra Satyam’s Telecom Practice deploys innovative billing and CRM solutions to market-leading, Tier One clients. Our delivery teams have many market “firsts” to their credit, including the first prepaid roaming implementation in Southeast Asia, and the first GPRS roaming deployment in Asia.
Our expertise includes implementation of third-party products, migration, product development, legacy billing and ordering system maintenance, interconnect settlement systems, and integration of billing and order management systems with other OSS/BSS solutions.
BSS Testing & QA Management
Mahindra Satyam has integrated its Telecom sub-offerings to provide “End-to-End BSS Testing & QA Management” services across the stacks. Mahindra Satyam offers onsite, offsite and onshore delivery model to satisfy the customer’s needs.
- New Product/Service Rollout Testing
- BSS/OSS transformation QA & Testing
- IT Applications QA & Test Management
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Service Offerings - Service & Network Assurance
Our Service & Network Assurance group offers an end-to-end assurance solution with integrated network, service customer and device management frameworks. We have partnered with a leading vendor to create this end-to-end telco management solution.
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Telecom Analytics
Our Telecom Analytics group offers a comprehensive data warehousing and business intelligence solutions. The acquisition of Knowledge Dynamics, a leading innovator in telecom analytics, helped us strengthen our competencies further with a framework known as iDecisions.
iDecisions offers both base and derived metrics tapping data stores from CRM/Billing systems, Product Catalogue and OE, Network Management Systems and NE (Network equipment), Supply Chain Management and Human Resource Management systems.
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Next Generation Portals
We partner with companies such as Microsoft, BEA and IBM to create frameworks that enable different elements in IT subsystems to communicate effortlessly. In practical terms, this will help “internal” users, such as customer agents, to provision new services seamlessly from a single user portal. For customers, this translates to powerful self-service portals for billing and CRM activities.
Using a service-oriented architecture, our NextGen Portal solutions integrate legacy applications into one framework. Through this single, unified application, the service provider will be able to create, deploy, and execute services in a scalable manner. By enabling different applications –legacy and new –on the same framework, these new portals will ensure that old IT investments are optimized without compromising support for new IP-led services.
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About Us
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