|Satyam’s IT Service Management is ISO20000 certified
|Hyderabad, March 9th 2006: Satyam Computer Services Ltd. (NYSE: SAY), a global consulting and IT service provider, today announced that it’s internal IT Service Management division has obtained ISO20000 certification. The ISO20000 is the latest standard for implementation of IT Service Management.
Originally certified for BS15000 for its Infrastructure Management Services and internal IT Service Management operations in Chennai, this is an extension of scope to Satyam’s all India locations as well as an upgrade from erstwhile BS15000 standard. BS15000 is the original British standard for IT Service Management which has now become ISO20000, with some changes.
Talking about the implementation of IT Service Management, auditors from BVQI said, “Satyam has established an effective IT Service Management System with excellent commitment from top management. It’s clear that Satyam is ready to continue improving its services to its customers and provide benefit to all stakeholders”
Mr. CR Nagaraj, Sr. Vice President, SSU Quality Satyam said, “We embarked on this journey to ensure that excellent infrastructure results in excellent customer satisfaction. The certification is a proof that we are on the right path”
The IT Service Management at Satyam was implemented 2 years ago across India, for Network and Systems operations provided for internal customers. As per IT Service Management best practices, local service desks which serve as a single point of contact for all customer requirements and robust incident and problem management are implemented. Apart from this, other processes like change control, availability, capacity, continuity and service level management processes guarantees that the complete set of best practices are in place to ensure optimal results and customer satisfaction.
IT Service Management certification which was as per BS15000 given by British Standards Institute is now become an ISO standard called ISO20000. BS15000 draws a large part of its guidelines from best practices in IT Infrastructure Library which is public domain knowledge owned by Office of Government Commerce (OGC), UK.
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This press release contains forward-looking statements within
the meaning of section 27A of Securities Act of 1933, as
amended, and section 21E of the Securities Exchange Act of
1934, as amended. The forward-looking statements contained
herein are subject to certain risks and uncertainties that
could cause actual results to differ materially from those
reflected in the forward-looking statements. Satyam undertakes
no duty to update any forward-looking statements. For a discussion
of the risks associated with our business, please see the
discussions under the heading “Risk Factors” in our report
on Form 20 F concerning the fiscal year ended March 31, 2006,
furnished to the United States Securities Exchange Commission
on April 28, 2006 and the other reports filed with the Securities
Exchange Commission from time to time. These filings are
available at www.sec.gov